Registered Manager (Domiciliary Care)

Job Description:

Are you a dedicated professional with a passion for providing high-quality homecare services? We are delighted to be working closely with a family run, dynamic homecare business who are looking to appoint a Registered Manager local to the Borehamwood area.

Role: Registered Manager
Location: Borehamwood, Hertfordshire
Salary: £50k per annum + bonus


Key Responsibilities:

• Oversee the day-to-day operations of the branch.
• Allocate resources efficiently to deliver outstanding homecare.
• Lead and support the staff team, ensuring clarity in duties and safe practice.

• Manage branch functionality and ensure safe service delivery in line with legislative requirements.
• Stay updated with laws, best practices, and company policies through training and development.
• Monitor health and safety in the workplace and in the field.
• Maintain accurate records and reporting systems.
• Handle complaints and incidents effectively.
• Conduct investigations to improve service quality.
• Ensure client assessments and tailored care plans are completed and agreed upon.
• Communicate excellently with clients, families, staff, and health professionals.
• Secure and maintain client confidentiality.
• Lead, manage, support, and mentor staff.
• Work with HR on recruitment, induction, and training.
• Ensure staff are up-to-date with best practices and adequately qualified.
• Implement policies on absence, disciplinary, capability, and grievance matters.
• Provide guidance and supervision for staff to perform their roles safely.
• Conduct annual appraisals and monitor staff performance.
• Manage emergency on-call issues effectively.
• Promote and represent the business positively at external meetings.
• Contribute to business growth, achieving sales targets, and delivering within budget.
• Provide regular reports to the Managing Director and conduct monthly audits of client and carer files.

• A supportive and dynamic working environment.
• Opportunities for professional growth and development.
• The chance to make a real difference in the lives of our clients.